Privacy policy

1. Information we collect

When you use SmartRank, we collect information necessary to personalize your study plan, evaluate your mock test results, and deliver diagnostic insights. The data we collect includes:

• Account Information: Name, email address, password hash, and profile details provided during sign-up or authenticated via single sign-on (SSO).
• Exam Preferences & Preparation Profile: Target competitive exams (such as UPSC, SSC, Banking, Railways, State PSC), target years, target rank ambition, daily available study hours, self-reported weak areas, and learning preferences.
• Academic & Assessment Performance: Mock test submissions, answer choices, completion times per question, diagnostic scores, revision bookmarks, and study streak records.
• Technical & Usage Data: Device identifiers, browser type, operating system, IP address, and platform interaction logs utilized for fraud prevention and performance monitoring.

2. How we use your information

We process your data strictly to facilitate your exam preparation and maintain platform integrity:

• To generate customized study schedules tailored to your available time and syllabus coverage requirements.
• To administer timed mock tests, calculate percentile rankings, and predict rank trajectories against peer benchmarks.
• To provide targeted revision recommendations and identify conceptual weaknesses across topics.
• To manage your account, authenticate sessions, process billing, and deliver vital service notices.
• To detect and prevent unauthorized access, multi-accounting abuse, and security vulnerabilities.

3. AI processing & model diagnostics

SmartRank integrates artificial intelligence and statistical learning to provide instant doubt resolution, question explanations, and predictive study plans.

When queries or practice sessions are processed by our AI pipelines:

• Queries are transmitted over encrypted connections using isolated API interfaces.
• Personal identifiers (such as full names and passwords) are never submitted to AI inference prompts.
• Your personal study submissions are not sold or licensed to third-party generative model vendors for public training.

4. Information sharing & third parties

We do not sell, rent, or trade your personal information. We only share data with trusted service providers under rigorous confidentiality and data processing obligations:

• Authentication Providers: Identity verification and account authorization infrastructure (e.g., Clerk).
• Cloud & Hosting Infrastructure: Secure cloud database and compute servers with robust encryption standards.
• Payment Gateways: Certified payment processors handling subscription transactions. We do not store raw card numbers.
• Legal Compliance: We may disclose data when required by applicable law, regulation, subpoena, or to protect the safety and rights of learners.

5. Cookies & local storage

We utilize cookies, session tokens, and local browser storage to provide essential platform capabilities:

• Maintaining your authenticated session across page transitions.
• Preserving your UI preferences, including dark mode and language preferences.
• Safeguarding in-progress mock test answers in the event of brief network interruptions.

6. Data security & storage

We employ industry-standard technical, organizational, and physical safeguards to protect your personal information against unauthorized access, loss, or alteration. All communication with our servers is encrypted using modern TLS (HTTPS) encryption, and sensitive data stored at rest is protected with robust database encryption protocols.

7. Data retention & deletion

We retain your account details and learning history for as long as your account remains active or as needed to provide our services. You can request the permanent deletion of your account and associated study data at any time by contacting our support team at support@thesmartrank.com.

8. Your privacy rights & choices

Depending on your location, you possess rights concerning your personal data:

• Access & Portability: You may request a copy of your personal data and study records.
• Correction: You can update inaccurate profile or exam goal information via your account settings.
• Erasure: You can request the complete removal of your personal information from our active databases.
• Opt-Out: You may unsubscribe from promotional emails using the link provided in each message.

9. Children's privacy

SmartRank is designed for candidates preparing for competitive examinations and is not directed at children under the age of 13. We do not knowingly collect personally identifiable information from children under 13 without verifiable parental consent.

10. Policy updates

We may update this Privacy Policy from time to time to reflect changes in our legal obligations, features, or data practices. Any revisions will be published on this page with an updated revision date. We encourage regular review of this policy.

11. Contact us about data protection

If you have any questions, concerns, or requests regarding this Privacy Policy or our handling of your personal data, please contact our team: